Create a customer journey to excite and delight
The Small Business Analyst


Mary Wilson

The Small Business Analyst

The Small Business Analyst

Mentoring Programs


Create a customer journey to excite and delight

+

$400

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Helping Trusted Buyers enhance their post sale customer journey 

 

Do you make a sale and then forget about your customer?

Do you leave your customers to their own devices?

Do you leave your customers wanting more but not sure how to get it? 

 

Did you know from your customers first experience with you, you are on a journey together?  This experience will decide how long or short that journey will be.  

 

As customer retention is cheaper than customer acquisition, it is important to make sure that their experience matches their expectations. 

 

Using my extensive experience within customer facing businesses, together we will define your customers journey ensuring your clients maintain their engagement and eagerness to use the product they have purchased through;

 

-  the 7 key steps to enhance your initial customer journey

 

-  a 60 minute session to clear up your after sale customer journey, making sure you have the right processes in place to ensure you exceed your customers’ expectations

 

-  ensuring that the first stage of your Customer Journey is mapped out so that you can amend and adapt as your product evolves

 

 


Payment Policy
An Acknowledgement receipt and details of order for the payment made, will be sent to your email address as proof of payment, within 3 working days

Customers Privacy
We may use Data to customize and improve your user experience on this site. However, we will make efforts so that your Data will not be given to third parties, unless (i) we obtain your consent, such as when you chose to opt-in or opt-out to the sharing of Data; (ii) a service provided on our site requires the interaction with, for example, an Application Service Provider, (iii) pursuant to legal process of law enforcement.

Refund Policy
No refund can be made for cancellations upon successful payment.


Inarra Griffyn

Blaze

Inarra Griffyn

Director Millionaire Yogi Ltd

I was able to download every step of my customer's journey for event planning which is stored in my head - not so any more! It's now the intellectual property of my business and hugely helpful documents for them to be independent and move through the steps of an event confidently. Thank you Mary!
Yvette Sholdas

Dynamo

Yvette Sholdas

Accelerating Trust in Franchising

This is an insightful programme that will have you looking at your onboarding from a totally new perspective. You'll see your onboarding not as a process rather as an experience, and how you make the customer feel at each step of the journey is really important. Great insights to really shift how you connect, engage and support people from the start of the process in a way that they want and resonate with.

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Payment Policy

An Acknowledgement receipt and details of order for the payment made, will be sent to your email address as proof of payment, within 3 working days

Customers Privacy

We may use Data to customize and improve your user experience on this site. However, we will make efforts so that your Data will not be given to third parties, unless (i) we obtain your consent, such as when you chose to opt-in or opt-out to the sharing of Data; (ii) a service provided on our site requires the interaction with, for example, an Application Service Provider, (iii) pursuant to legal process of law enforcement.

Refund Policy on Events

No refund can be made for cancellations or no-show at the event upon successful registrations. No refund can be made on any of the courses and mentoring programs organized by Wealth Dynamics, GeniusU, Entrepreneurs Institute or its partners.

Refund Policy on E-Products

Since our online store is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.